Contact Us

We're here to help! Whether you have questions about our products, need assistance with activation, or want to inquire about bulk pricing, our team is ready to assist you.

Get in Touch

📧 Email Support

For general inquiries, order issues, or technical support:

Email: support@shinraisoft.com

We typically respond within 2-4 hours during business hours.

💬 Live Chat

For immediate assistance, use our live chat feature available on every page. Our team is online during business hours to provide real-time support.

🕐 Business Hours

Monday — Friday: 9:00 AM — 6:00 PM (UTC+7)
Saturday: 9:00 AM — 12:00 PM (UTC+7)
Sunday: Closed

Common Questions

Order & Delivery

• How long does delivery take? — Digital keys are delivered instantly via email after payment confirmation.
• I didn't receive my key. — Check your spam folder first. If not found, contact us with your order number.

Activation Help

• My key isn't working. — Ensure you're entering the key correctly (25 characters). Contact us if the issue persists.
• Can I use my key on a new computer? — This depends on the license type. Contact us for guidance.

Refunds

• Can I get a refund? — Yes, if your key fails to activate, we offer a full refund. See our Return & Refund Policy.

For more details, please review our Purchase Policy and Terms of Use.